HPS Contractor Welcome & Orientation Training

Welcome to the One and Only Houston Pet Sitters!

You’ve officially joined Houston’s premier pet care community, where every pet is treated like family and every client feels like a VIP. At HPS, we are recognized for our professionalism, reliability, and exceptional care — and now you’re an important part of making that happen.

This orientation will walk you through our mission, values, and what we expect from our contractors, so you can deliver safe, consistent, and compassionate service that keeps pets happy, clients smiling, and our team proud!

🎯 Learning Objectives

By the end of this orientation, you will:

• Understand HPS’s mission, values, and culture
  
  

• Know your responsibilities as a contractor
  
  

• Communicate clearly and professionally with clients
  
  

• Complete training and acknowledge your understanding
  
  

📅 Quick Agenda

• HPS Mission & Values
  
  

• Contractor Expectations
  
  

• Scheduling & Communication Basics
  
  

• How Training Works & Acknowledgement Form
  
  

💡 Tips for Success

• Professional communication, quality Report Cards, and on-time visits increase repeat bookings. Always confirm start/end times in our app.
  
  

• Following procedures keeps pets safe and clients happy. Consistency builds trust with both pets and their owners.
  
  

• Observing and reporting pet behavior is critical. Note any changes in mood, appetite, or health in your visit report — early reporting prevents problems and protects our sitters.
  
  

• Preparedness matters. Always bring necessary supplies (leash, waste bags, cleaning supplies) and check the client’s instructions before each visit.