HPS Contractor Training – Section 6: Safety & Emergency Procedures

Welcome to the Safety & Emergency Procedures section!
This section outlines essential practices to keep pets, clients, and sitters safe during every visit. You’ll learn how to prevent accidents, respond to emergencies, and properly document incidents to maintain HPS’s high standards of care.

🎯 Learning Objectives

By the end of this section, you will:

• Recognize common hazards and safety risks for pets and sitters
  
  

• Know how to respond to pet injuries, illness, or escapes
  
  

• Understand proper reporting procedures in TTP
  
  

• Maintain personal safety while on assignments
  
  

• Follow proactive measures to prevent accidents and incidents
  
  

🐾 Preventative Safety Practices

• Conduct a quick safety check when entering and leaving a client’s home (doors, gates, alarms, fencing).
  
  

• Inspect leashes, harnesses, toys, and equipment before each visit for wear or damage.
  
  

• Follow client instructions carefully, especially for pets with health, mobility, or behavioral concerns.
  
  

• Keep potentially hazardous items (medications, cleaning products, small objects, food/choking hazards) out of reach of pets.
  
  

• Always supervise pets according to their needs; never leave unsupervised unless pre-approved.
  
  

⚠️ Emergency Response Procedures

• If a pet is injured, ill, or escapes:
  
  

  • Contact HPS Management immediately via TTP.
    
    

  • Follow any instructions provided by HPS for the situation.
    
    

  • Ensure the pet receives prompt care, including veterinary attention if authorized.
    
    

• Document the incident clearly in TTP Report Cards:
  
  

  • Include time, location, pet name, actions taken, and any communications with HPS.
    
    

• Never make promises or assumptions about outcomes to the client — HPS will coordinate follow-up.
  
  

👤 Personal Safety & Situational Awareness

• Be aware of your surroundings during walks, playtime, or property visits.
  
  

• Avoid dangerous areas, aggressive animals, or unsafe environments.
  
  

• Use protective gear when appropriate: closed-toe shoes, gloves, leashes, harnesses, or muzzles.
  
  

• Trust your instincts — if a situation feels unsafe, pause and contact HPS before proceeding.
  
  

📸 Incident Documentation & Reporting

• Complete TTP Report Cards promptly after any unusual events, accidents, or observed health concerns.
  
  

• Include photos or videos only if safe and relevant for documentation.
  
  

• Highlight preventive actions taken and any outcomes to help HPS maintain accurate records and support clients and sitters.
  
  

💡 Tips for Success

• Familiarize yourself with common emergency contacts: local vets, poison control, and client instructions.
  
  

• Review client profiles for safety notes or special instructions before each visit.
  
  

• Keep a charged phone accessible at all times during visits.
  
  

• Use TTP and Band to clarify uncertainties or request support — HPS is always available to guide you.
  
  

• Proactive attention to safety increases client confidence and reduces incidents.