HPS Contractor Training – Section 9: Pet Waste Removal Procedures

Welcome to the Pet Waste Removal Procedures section!
This section outlines the proper techniques, safety standards, and professional practices for pet waste removal services.
Whether you’re completing waste removal as part of a visit or a dedicated job, consistency, hygiene, and client communication are key to delivering a high-quality experience that represents HPS standards.

🎯 Learning Objectives

By the end of this section, you will:

• Understand HPS pet waste removal service expectations and scheduling procedures
  
  

• Follow proper safety and sanitation protocols during waste collection and disposal
  
  

• Maintain a clean, respectful, and professional appearance on all job sites
  
  

• Record visit details accurately using TTP Report Cards
  
  

• Communicate effectively with clients and HPS about service updates or issues
  
  

🐾 Service Expectations & Scope

Pet waste removal is a professional, premium add-on service offered by HPS.
Each visit should include a complete, thorough cleanup of all designated yard or pet areas.

• Arrive at the scheduled time shown in Time To Pet (TTP).
  
  

• Review client notes before starting; some properties may have specific access points or preferred disposal methods.
  
  

• Remove all visible pet waste from lawns, patios, and other designated areas.
  
  

• Double-check corners, shaded spots, or high-traffic zones where waste can be missed.
  
  

• Avoid disturbing landscaped areas, gardens, or property items.
  
  

🧤 Safety & Sanitation Procedures

Maintaining hygiene is essential for your safety and the client’s property.

• Always wear disposable gloves or washable work gloves while performing the service.
  
  

• Use designated tools (metal pooper scooper, rake, or shovel) — never bare hands.
  
  

• Bring extra waste bags in case of large collections or multiple pets.
  
  

• Dispose of waste in the client’s designated trash area unless instructed otherwise.
  
  

• Wash or sanitize tools after every job to prevent cross-contamination.
  
  

• Keep hand sanitizer in your vehicle or kit for immediate use after each visit.
  
  

💬 Communication & Reporting

• Complete a TTP Report Card for every pet waste removal service.
  
  

• Include a short note confirming completion — e.g., “Yard fully cleared and checked,” or “Completed full cleanup in front and back lawn.”
  
  

• Upload a photo of the serviced area when appropriate (clean, tidy yard — no waste visible).
  
  

• Report any issues immediately — e.g., damaged fences, unsafe access, or signs of illness in pet waste.
  
  

• Do not communicate directly with clients about schedule changes or pricing; refer those to HPS.
  
  

⚠️ Professional Standards

• Wear closed-toe shoes and weather-appropriate work attire.
  
  

• Maintain a professional and courteous demeanor when on client property.
  
  

• Respect privacy and avoid entering unauthorized areas.
  
  

• Keep tools and supplies organized and clean in your vehicle.
  
  

• Never dispose of waste in public bins, drains, or unapproved locations.
  
  

💡 Tips for Success

• Be thorough — clients notice consistency and attention to detail.
  
  

• Check for new waste before leaving the property, even after completing your first sweep.
  
  

• Schedule efficiently to minimize travel time between jobs.
  
  

• Keep a small supply of disinfectant spray or wipes for tools and shoes.
  
  

• Communicate early with HPS about any recurring issues or unsafe conditions.
  
  

• A clean, odor-free yard reflects HPS’s quality and builds long-term client trust.