HPS Contractor Training – Section 3: Apps

Welcome to the HPS Apps section!
Our apps are at the heart of how we work — they keep everyone connected, organized, and professional. This section explains how to use Band and Time To Pet (TTP), what each is for, and how to use them to your advantage.

🎯 Learning Objectives

By the end of this section, you will:

• Understand the purpose of Band App and TTP App
  
  

• Learn basic navigation and how to use each platform for assignments and communication
  
  

• Know how to maintain professionalism and privacy when messaging clients
  
  

• Complete an acknowledgement confirming your understanding

📱 Band App (Team Communication & Job Opportunities)

• Check the Home tab first — that’s where you’ll find important Notices, Attachments, and reference materials for success as an HPS sitter.
  
  

• Band is used to alert sitters of new client requests or available services that haven’t been assigned yet — it’s important to check it often to stay on top of opportunities.
  
  

• You’ll also find community posts, updates, and resources from HPS management.
  
  

• The Band App is also a community space — feel free to share photos/videos of pets, positive updates, or just connect with other sitters.
  
  

• Update your Band bio frequently with your current availability so HPS can easily see who’s open for new work.
  
  

• Keep communication professional and avoid sharing client-sensitive information in Band posts or comments.
  
  

🐾 Time To Pet (TTP) App (Scheduling, Communication & Reports)

TTP is where we work — it’s the system clients see and where sitters manage visits, reports, and communication.

What it’s used for:

• Managing your assigned services and schedule
  
  

• Starting and stopping timers for visits
  
  

• Writing and sending Report Cards with notes, photos, and videos
  
  

• Communicating with clients and the HPS office
  
  

• Viewing helpful articles, guides, and videos built into the app
  
  

TTP can also be used to reach out to HPS directly — we’re here to support your success every step of the way.

TTP Basics:

• Login with your assigned credentials
  
  

• Start Timer when arriving and Stop Timer when finished
  
  

• Add Events, Media, and Notes to complete the visit Report Card
  
  

• Report Cards are not required for payment, but keeping them updated helps avoid confusion and supports payment accuracy
  
  

• Update your profile with a picture and short bio for clients to see
  
  

• Use Time Off to mark any days or hours you’re unavailable
  
  

Messaging in TTP (Client Communication)

TTP includes a built-in messaging system for contacting clients or HPS.

To send a message:

1. Find the client you want to message (either from the schedule or client list)
   
   

2. Tap their name to open Client Details
   
   

3. Tap the Chat tab in the bottom menu
   
   

4. Tap New Message
   
   

5. Add your message (you can include attachments)
   
   

6. Tap Send Message
   
   

🔒 Visibility Options:
You can change the Visibility setting on each Client message to control who can see it:

• Clients, Admin & Staff: Both will see it (default)
  
  

• Admin or Admin & Staff Only: Use this for internal notes or updates you don’t want the client to see
  
  

💡 Tips for Success

• Keep both apps installed and notifications enabled
  
  

• Use Band to stay on top of new opportunities and community updates
  
  

• Use TTP for all client communication, scheduling, and visit logs
  
  

• Watch the tutorial videos in Band and TTP Help/Knowledgebase before your first assignments
  
  

• Reach out anytime — HPS is here to support your success!